How do I buy from Mobius?
Visit our store to see our current stock or submit an RFQ to find a specific part you are looking for. You can also reach out to us with any questions regarding product availability or RFQs by contacting us.
What payment methods are available at checkout?
We accept credit cards (Visa, Mastercard and American Express). We can also send you an invoice that you can pay via ACH or wire. For an invoice, select "Invoice Me" as the payment method.
What are the payment terms?
Parts must be paid for before shipment. To apply for payment terms, please contact email@example.com.
How do customs, duties and taxes work when buying from Mobius?
All parts are sold EXW, meaning the buyer is responsible for duties and customs and shipping costs.
What shipping methods are available?
We ship via USPS, UPS, FedEx and DHL. To use your own shipping account, please place the order and then contact firstname.lastname@example.org.
What countries do you ship to?
We ship internationally with the exception of some countries. At this time, we can not ship to Balkans, Belarus, Central African Republic, Congo, Cuba, Iraq, Iran, Lebanon, Liberia, Libya, North Korea, Somalia, Syria, or Ukraine/Russia. If you have any question about whether or not we ship to your region, please contact us at email@example.com.
What is your return policy?
You will have 14 days from receipt of the goods to verify and accept them. If you find any non-conformance, we will ship them back at no cost to you. Please contact firstname.lastname@example.org with any questions.
How does Mobius authenticate parts?
We authenticate every part we sell. First, we have a strict quality control process to be a seller. We physically inspect chips and we can provide additional testing inspection reports from authorized labs and ownership details on request. We validate the chain of ownership of chips.
How can I get more information about a listing such as the date code or country of origin?
Please contact us at email@example.com with the link of the part you are interested in and we will provide more details on the part.
I want a different quantity than is available on the site. Is that possible?
In some cases, sellers can offer partial quantities or have more stock. Please contact firstname.lastname@example.org with the listing you are interested in to learn more.
What do the different conditions mean?
Listings have different conditions such as “Brand New” and “Brand New, Opened”. "Brand New" parts are factory sealed in the original quantity. "Brand New, Opened" parts are a partial quantity and may or may not be in the original packaging. All parts have been authenticated, are unused and have been stored appropriately.
What type of company are you?
We are a marketplace that specializes in connecting electronics manufacturers (OEMs, CMs and EMS) with excess internal components and the manufacturers that need those parts for their production
Where do you buy your parts?
We work with electronics manufacturers (OEMs, CMs and EMS) to list their parts on our site. We make sure each company is approved before they list parts on the site. When someone is looking for a part we don't have, we work with our sourcing network to find it.
What type of warranty is there on the parts I buy from Mobius?
You will have 14 days from receipt of the goods to verify and accept them. If you find any non-conformance, we will ship them back at no cost to you. If you have a special request about warranties, please contact email@example.com with any questions.
How do you charge for RFQs?
If the parts you are looking for are not available on our marketplace and we help you source them from our network, we will charge 12% of the order value as commission fee, to cover our cost of sourcing, inspection, payment escrow service, etc. The price you see on your quotes already includes this fee.
How do you determine the CNY:USD exchange rate?
We use the USD Cash buy rate at the Bank of China as our reference exchange rate. We accept payment in CNY and USD. However, our quotes will be provided in USD.